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Customer Service Tips: Podcast WJCW

What are some examples of customer service you’ve seen in connection with social media that have worked well and worked effectively? That’s one of the topics we address on this  WJCW AM910 podcast of “Thinking Out Loud” with Carl and Bob (normally Carl N’ Dave but Dave was on vacation.) I share a story of twitter

Presidential Politics, Social Media and Public Relations

This week I will be honored to take part in a “P.R. of Politics” panel discussion that includes ETSU Public Relations Professor Dr. John King, Johnson City Press Opinion Page Editor Robert Houk, Ron Scalf, Publisher of Out N’About Magazine and myself. (Scalf previously worked on Tennessee Senator Bob Corker’s senatorial campaign.) My portion of