National Take Your Dog to Work Day: On the Job With Jake, The Stowaway Dog
The story of a Golden Retriever who goes to work every day.
Customer Service
What Consumers Really Want: Snickers! The Jobs to be Done Theory
A marketing process to understand the functional, social and emotional reasons consumers purchase products.
Delegate or Do?
Are you a business owner who needs to delegate more?
Customer Service Tips: Podcast WJCW
What are some examples of customer service you’ve seen in connection with social media that have worked well and worked effectively? That’s one of the topics we address on this WJCW AM910 podcast of “Thinking Out Loud” with Carl and Bob (normally Carl N’ Dave but Dave was on vacation.) I share a story of twitter …