Last week I attended a day-long workshop titled “Communications Skills for Women.” Put on by Fred Pryor it was a great brush-up on tips we all know but need to be reminded of from time to time. Although the workshop was billed “for women” these tips will also resonate with my male blog readers. Some of these tips I actually gleaned from my classmates over lunch that day (the great part of workshops and seminars is often the people you meet there!) Which do you agree with and what would you add to this list?
- Phone Interview Tip: When on the phone with an employee ask them to repeat back what you have said. Do not just ask “Do you have any questions” because of course their answer will be know. Asking them to repeat bak what you have said engages them.
- Ask for what you want/Be specific: Assertiveness is about gaining a sense of self control. It is a choice that you and you alone can make. We need to ask for what we want and to be specific in our requests.
- Put a time limit on interrupters: In my case this would be social media. If I don’t limit myself when I’m working on social media the next thing I know a half hour has gone by. What are your interrupters? Are they people in the office or habits that you have?
- Let go: Wow! I had my own personal nirvana with this just recently. I found out that a person whom I had given business to had said some negative things about me. I stewed about that for far too long. Finally at the suggestion of a friend I “let it go.” Boy, did I feel better! I will know not to do business with that person again but I can certainly be cordial to him.
- We need to respect ourselves and others: We teach people how to treat us. Do you allow people to interrupt you? We actually practiced this as a class exercise. Best to challenge interruptions by setting boundaries. “I know you have so much to contrite. When I’m through in five minutes I will give you the floor.” And finally:
- Saying “no” is saying yes to myself! How many of us have gritted our teeth and said “yes” to something only to regret it later. I really like the concept of all of us having to make some “me” time. “No” can be a difficult word to use but it can be learned!
- Bonus tip – Check your “BRA” : Whenever you get angry, check your “BRA.” B – Breathing; breathe through your diaphragm and count to three. R- Relax, and A – Attitude. Just thinking about checking my bra is bound to diffuse the tension!
Which of these tips resonates with you and why?