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MarketingMel talks with Carl and Bob on WJCW's Thinking Out Loud

MarketingMel talks with Carl and Bob on WJCW’s Thinking Out Loud

What are some examples of customer service you’ve seen in connection with social media that have worked well and worked effectively? That’s one of the topics we address on this  WJCW AM910 podcast of “Thinking Out Loud” with Carl and Bob (normally Carl N’ Dave but Dave was on vacation.)

I share a story of twitter being used to effectively manage customer service and a story of Facebook being used effectively on a political campaign.

Dave mentions Referral Key connecting him with potential voice talent work. We also discuss my “Three Ways to be a Shoo-in in Business and Politics.”

Enjoy this 12 minute podcast and please share with us some of your favorite customer service via social media stories.

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Editor’s note: The following blog post was written by MarketingMel Associate Sarah Kinsler. (Sarah and Mel tried out the Vine app in the lobby of  WJCW Radio last month before going on the air to talk about social media trends.)

Mary Ellen Miller and Sarah Kinsler at the Tri-Cities PRSA awards.

Mary Ellen Miller and Sarah Kinsler at the Tri-Cities TN/VA PRSA awards.

You can break a bull riding record, cross three state lines or experience an amazing “he’s the one” kiss. You can also post your adorable toddler’s toe-tapping hoe-down to international acclaim.

Now Twitter founders have introduced a way to capture these six second memories and share them! Vine, an app that allows users to shoot, combine and loop video is now the #1 app on iTunes. This app is quickly becoming the preferred outlet of social interaction amongst young adults and teens. However, large corporations and brands are jumping on the bandwagon as well.

But here’s the real question: Can brands tell their full story in six seconds? Maybe not the full narrative, but it is a  definite way to get a person intrigued. Including Vine in your marketing plan can increase brand awareness and add some personality to your updates and news. While a Vine video is only one-fifth of a typical commercial, it can generate buzz to a specific audience that would otherwise ignore alternative media outlets.

Which brings me to my next question: With apps such as Vine, Snapchat and Twitter, delivering information in a such a quick and effortless way is becoming the norm. What does that mean for the future of print media? Are our short attention spans going to change the process of how we get our news? What do you  think?

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(Editor’s note: This article is co-authored by Mary Ellen Miller and Sarah Kinsler, a recent ETSU Public Relations graduate and assistant to MarketingMel.)

Sarah Kinsler,MarketingMel assistant and intern Kristen Pierce.

Sarah Kinsler,MarketingMel assistant and Mel’s intern Kristen Pierce, leaders in the next gen social networkers.

The once great love affair between America’s youth and Facebook  is over.  The social network, once the “craze” for teens a few years back, has slowly turned into a ghost town when it comes to high school aged kids.

 

Why you ask? It’s simple. Now that Facebook has become the chosen network for the middle aged and even seniors, teens are feeling a little “crowded.”  Now they aren’t sharing info, updates, jokes with just their friends, but with Grandma too! Another reason of course is teens are all about chasing new trends and being involved in the newest networks. So adios Facebook and Hello Snapchat, vine and Tumblr.

 

Snapchat, a mobile app sharing service, lets users take short video and photos, then allows users to send as a message.The unique thing about this app however is that once the message is seen, for a very short amount of time, it self destructs (or so teens believe). This is huge right now because teens find it fun that they can live in the moment and not worry about the consequences of a photo/video being taken for a permanent record.

 

Another popular app right now (number one on iTunes actually)  is called Vine. The is app was created by Twitter to take short video clips and mash it into one looping six second short video.  (Sarah and Mary Ellen created this video on Vine while waiting to be interviewed about recent youth trends at WJCW radio last week.)

 

Tumblr is also very big right now. This app is for photo blogging and creating fun profiles that represent the user. It provides teens with a since of creativity without the extended family watching their every move.

To listen to more of our discussion on youth and social media trends please listen to our podcast.  Prior to the podcast Mary Ellen posted on both her Facebook business and personal pages about youth leaving Facebook and got a resounding “yes” from parents who agreed. What trends are you seeing in social networking and youth communications these days?

 

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